Account Manager (Consultancy)

Job Title: Account Manager 

Salary: £40,00 – £55,000 / £70,000 OTE

Location: Hybrid (Newcastle)

About the Role

We are seeking a dynamic Client Account Manager to join a rapidly growing consultancy with ambitious expansion plans. You will manage a portfolio of private sector clients, acting as a trusted advisor, supporting operations, and driving value through upselling and cross-selling. This is a client-focused role with no new business hunting, ideal for someone with genuine consultancy experience who thrives in a people-led, multi-faceted environment.

Responsibilities

• Manage a portfolio accounts supporting clients across retail, gaming, proptech, and banking sectors.
• Develop and maintain strong relationships with senior stakeholders, including VPs and key decision-makers.
• Act as the first point of contact for client queries, supporting financial and operational needs.
• Identify opportunities to upsell and cross-sell within existing accounts.
• Conduct regular client engagements (weekly, fortnightly, monthly) to monitor performance, provide guidance, and ensure satisfaction.
• Support enterprise organizations as the company grows its enterprise footprint.
• Collaborate closely with internal teams to deliver high-quality consultancy solutions.

Required Skills & Experience

• Genuine consultancy experience with a people-led approach; experience selling SaaS products is less relevant.
• Experience managing private sector clients; familiarity with enterprise clients is a plus.
• Ability to wear multiple hats: client management, operational support, and strategic guidance.
• Excellent communication and relationship-building skills.
• Comfortable navigating complex organizations, including banks (Tier 1 & Tier 2), investment startups, and large corporates.

Typical Clients & Deal Sizes

• Private sector: retail, gaming, proptech
• Banking: Tier 1 and Tier 2 banks
• Investment startups
• Deal sizes typically range from £50k–£150k, with discovery windows around £40k–£50k and potential contracts up to £1.5 million.

What Is On Offer

• Opportunity to join a consultancy with ambitious growth plans and strong referrals from existing clients.
• Hybrid working model with flexibility between Edinburgh and Newcastle offices.
• Competitive base salary with scope for growth based on experience and performance.
• Exposure to enterprise organizations and cross-sector experience.

Ideal Candidate

• Flexible and adaptable, comfortable in a hybrid working environment.
• Strong organizational and client engagement skills.
• Enjoys consultancy and advisory roles rather than traditional SaaS sales.
• Interested in growing and supporting existing accounts, driving value and long-term client relationships.